VISA/MasterCard Outage 06. märts 2009
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(March 06, 2009) VISA/MasterCard Outage
have just received notice from our new credit card processor that we
cannot process VISA or MasterCard credit card payments at this time.
This problem has its roots in our relationship with MasterCard. To
comply with their regulations, we kept credit card limits to a minimum,
barred certain account types from receiving MasterCard payments, and
have maintained a very good record with them. Yet they have suspended
our account with them.
This recent issue started when one of our
new merchants was in the process of getting their account verified, and
received their first MasterCard payment yesterday. This payment was
apparently in violation of card association rules and the agreement we
have with our acquiring bank.
We received notice today that our
account with MasterCard is suspended because of this one payment.
MasterCard has the option of working with us to rectify the matter, yet
they would prefer to end our mutually beneficial relationship. We
process thousands of transactions a day, and because of this one
payment, we now have another credit card outage to overcome.
note that we have a strict policy against these violations as stated
quite clearly in our User Agreement. We try to prevent them from
happening by closely monitoring the transactions we process. However,
some pass under our radar. When a transaction violates our agreement
with our banking and credit card partners, we do everything in our
power to solve the problem. Unfortunately, Mastercard’s approach is not
conducive to ours.
We understand that all of these issues are
very frustrating for you, and we assure you that they are also very
frustrating for us. We must ask you once again to please bear with us
while we find a remedy for this issue.
We are now looking for a more reliable and proactive banking partner to provide merchant services for our members.
Thank you all for your patience and understanding.